Performance specialist • WordPress Support Engineer • System Administrator
Belgrade, Serbia
/about
I’m a WordPress professional with 10+ years of experience building and maintaining WordPress websites, as well as delivering white glove technical support and performance consulting for thousands of clients. I’m passionate about bridging deep technical expertise with clear communication that drives measurable results.
Check out my latest podcast with Adam Weeks from Cloudfest Germany 2026 here.
/skills
WordPressCustomer SupportPerformance optimizationCore Web VitalsLinuxNginxApachePHPMySQLCloudflareIncident Response
/experience
System Administrator — BigScoots
Remote • 1+ year
Senior WordPress Support Engineer — GoDaddy
Belgrade, Serbia • 5+ years • Premium Support Team Lead
Resolved complex technical issues and delivered custom solutions for 7,000+ WordPress websites, providing advanced Tier-2 support focused on performance, security, UX optimization, and plugin/theme customization.
Awarded GoDaddy Luminary (2x) as top performer in a 50-person team, consistently achieving outstanding NPS/CSAT scores while handling escalations and high-value client accounts.
Identified and documented global hosting bugs, collaborated with engineering and product teams on fixes, mentored team members and new hires, and contributed to internal documentation and WordPress education initiatives.
/education
Bachelor of Applied Science - BASc, Information Technology